Returns & Exchanges

At Portola Paints, we strive for perfection in every gallon; however, due to the custom nature of our artisanal finishes, we offer a structured return process for unopened specialty items and tools. Please note that custom-tinted paint colors are final sale and cannot be returned or exchanged.

1

Verify Eligibility

Ensure your items are unopened, in original packaging, and purchased within the last 30 days. Custom-mixed colors and tinted primers are excluded from returns.

2

Request Authorization

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

3

Pack and Ship

Securely package your items to prevent leaking during transit and clearly mark the RMA number on the exterior of the box before shipping via a tracked carrier.

4

Processing and Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method, minus a 15% restocking fee for specialty coatings.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing